Getting To Yes
This book was the text for one of my community practice courses at the University of Oklahoma School of Social Work graduate program, it's that important. A recommended read for everyone - its wisdom can be applied to all of the relationships in your life.
It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict -- whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of Harvard Negotiation Project, a group that deal continually with all levels of negotiations and conflict resolutions from domestic to business to international, Getting to Yes tells you how to:
Separate the people from the problem
Focus on interests, not positions
Work together to create opinions that will satisfy both parties
Negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to "dirty tricks"